Streamlining the customer experience
The right technology to meet the most demanding contact center and branch office requirements
The challenge
Our customer manages one operation center and 26 branch offices
Our Client has one operations center and 26 branch offices and was in need of a replacement communications system. The existing solution was several years old, and some components were moving towards end of life. Tyten performed a detailed review process to fully understanding their current infrastructure, technical and business requirements. Right as they started the process the Pandemic hit and their employees were working from home. This made it more critical then ever to get something in place quickly.
The solution
Tyten Technologies was asked to provide a consultative approach and provide three UC and CCaaS integrators. Tyten coordinated demonstrations and presentations from all vendors. We also worked through to make sure all proposals were exactly the same and gave the customer the results in any easy to read manner. This allowed them to make the decision on there own with unbiased information.
Our solution:
- Implemented 8X8 complete UC and CC platform and devices
- Control provided centralized control and reporting across the business
- Managed customer installation and contact center build
- Supported thousands of customers contacting their customer support center
The result
Partnering with 8x8, Tyten was able to provide a seamless UC and CC experience for the customer. The end result was a platform that is easy to manage and provides accountability for all employees no matter where they are working.
26
Branch Offices
300+
Employees
10,000+
Annual maintenance savings